Privacy Policy

Information we collect

When you register, we record identity and contact details such as your name, date of birth, email, and residential region so we can verify eligibility and meet licensing duties.

During play we log device identifiers, session timestamps, gameplay records, and payment references, all of which keep the platform functioning and auditable.

Documents you submit for verification, along with messages sent to our support team, are stored securely to help us resolve queries and satisfy regulatory checks.

How your information is applied

The primary purpose is operating your account: processing deposits and withdrawals, delivering games, and responding to help requests.

We also rely on this data to detect fraudulent behaviour, enforce responsible-gaming limits, and comply with anti-money-laundering obligations under our Curaçao licence.

Promotional emails are entirely optional; you may switch them off at any time without losing access to the core Snatch Casino service.

Sharing and safeguards

Information is disclosed only to trusted payment processors, verification partners, and regulators where a lawful basis exists, never sold to unrelated advertisers.

Encryption in transit and restricted internal access reduce the risk of unauthorised exposure, and staff handle personal records strictly on a need-to-know basis.

Retention and your controls

Records are kept only as long as licensing, tax, and security rules demand, after which they are deleted or anonymised on a scheduled basis.

Subject to local law, you may request a copy of your data, ask for corrections, or seek erasure; we may first confirm your identity to protect the account.